Refund policy
Return & Refund Policy – Alyraen
At Alyraen, we are committed to delivering high-quality products and a seamless experience. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
To initiate a return, please contact us at alyraencontact@gmail.com with your order number and reason for return.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Include:
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Your order number
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A clear photo or video showing the issue
We will offer a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at alyraencontact@gmail.com.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
Non-Returnable Items
We do not accept returns for:
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Used items
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Items not in original condition
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Items returned after 30 days
Order Cancellations
Orders can be cancelled within 12 hours of purchase.
After this period, your order may already be processed and cannot be cancelled.
Contact Us
For any questions, please contact us at:
alyraencontact@gmail.com
Thank you for choosing Alyraen.